What we are doing
Offering Contact-Free Rental Options
Customers can easily complete the rental process online or over the phone and gain access to their storage unit without the need to visit the office or sign paperwork in person. Learn More.
While we are pleased to help more customers, we are doing so with an abundance of caution, requesting customers to schedule appointment times so we can better control the number of people in our offices at any given time.
Installed plexiglass shields
All of our offices have plexiglass shields at counters as a precautionary measure for our teammates and customers.
Practicing & Enforcing Social Distancing
We have posted signage to remind all of us to maintain 6 feet of social distancing. We are limiting the number of customers in the office. If customers are in the office with others in their party, we ask that they help us practice social distancing and remain outside the office.
Disinfecting high touch surfaces
Our teammates wipe down counters, credit card machines, bathrooms, door handles, elevator buttons, trucks and other high touch surfaces with broad spectrum disinfectant multiple times a day. We clean and clean again.
Making hand sanitizer available
We have hand sanitizer at our stores for use by both our teammates and our customers.
Keeping masks and gloves available to teammates
We have evolved our policy on face coverings from optional to mandatory as public health guidance has shifted.
Practicing good hand washing hygiene
Washing hands with soap and water is still the best way to protect teammates and others from getting sick. We ask them to wash their hands frequently throughout the day.
Staying home if feeling unwell
We are asking teammates to place extra attention on their health. If they have a fever, shortness of breath, or a cough, we ask that they stay home to rest and recover.
Contact-Free Payment Options
Pay your bill without stepping foot in the office with our contact-free payment options: 1) enroll in AutoPay to automatically charge your Mastercard, Discover, Visa or American Express each month without additional fees, 2) make credit card payments in our secure online Customer Center, and 3) over the phone via our Paymentus automated payment system at 877-659-1440. A nominal fee applies to Paymentus payments.
What we ask of you
Wear a face covering
We are asking all customers and visitors to please wear a face covering that covers your mouth and nose while at our facility and office.
Office Visits Limited to Customers
In efforts to maintain social distancing, we ask you to please help us limit the number of people visiting the facility’s office by coming alone. Visitors are welcome to join you at your storage unit.
Practicing social distancing
Please stay 6 feet from other customers and our teammates.
Please limit elevator use to only one person at a time.
Please stay home if you are unwell
If you are not feeling well or have reason to believe you may have been exposed to someone with COVID-19, please stay home. We offer you the ability to complete a rental online or over the phone. You can also pay your monthly rent online or by phone.