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CubeSmart Commitment to Service

Award-winning Customer service separates CubeSmart from the rest.

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Our culture and service philosophy is to surprise and delight Customers by always giving more than expected. We even have a WOW! Department in our corporate headquarters, with staff responsible for making sure that each and every Customer has a true WOW! experience. Our success in our 1000+ (and growing!) retail stores rely on it. We believe our Customer deserves an exceptional self storage experience, no matter the reason for storing with us.

Whether storing for a life event, business needs, or an organization project, we are here to serve you. Using innovative solutions combined with unparalleled service and genuine care to simplify and personalize your storage solution is at the core of our culture. Company-wide collaboration inspires a proud, passionate team that is dedicated to service excellence and maintaining our reputation as the most trusted self storage service provider in the industry.

Our Customers enjoy the convenience, peace-of-mind, amenities, and service we provide for a smart and simple storage experience. Customers and communities benefit from our commitment to maintaining attractive stores that are managed by highly engaged, professional team members.

We are delivering a storage experience beyond your expectations. There is a difference in self storage companies, and we are confident you will see the CubeSmart difference in every aspect of our business.


Stevie Awards:

Winner of the Stevie Award for customer service six years in a row

ISS Awards: Best of Business

Winner of the ISS Best of Business 2013 award for best call center and ISS Best of Business 2014 award for best customer service

Winner of the ISS Best of Business 2016 award for best customer serviceWinner of the ISS Best of Business 2017 award for best customer service

CubeSmart's New Superstore!
See why we're so excited about our new Tremont storage facility!

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