October 7, 2019
The employees here are great. They are very accommodating to my needs.
June 9, 2019
They are really great always clean always on time always kind the spaces are really good and the staff always helpful
January 28, 2019
In person customer service is great. Storage grounds are very clean. The security is very good as well. The only thing I noticed is that price was changed after initial agreement, I'm trying to figure that out. Other than that, recommend it.
January 2, 2019
I like the staff at the one I have rented my unit in Lewisville in fact super nice people however for the storage I have been paying it’s so expensive and partially my fault I had not done my research before i rental
December 14, 2018
I appreciate how simple the whole process was from start to finish and how caring the staff operated.
December 4, 2018
The facility met my expectations and need while I was looking for a new house
December 4, 2018
Everyone I worked with was excellent and very helpful. Kind and cheerful! And that helps! Moving is stressful to begin with!
December 2, 2018
Very nice storage unit and great price! I recommend it to several of my friends and two are using this location now.
November 24, 2018
Great Place, I have recommended this facility to many friends.
November 13, 2018
Rented 3 different unites for about 9 months during that time the facility was very clean and secure.
October 28, 2018
Staff was always very friendly and helpful. Billing was always correct.
October 22, 2018
This location has very friendly and helpful agents. I would definitely use them again.
October 9, 2018
I always have great service when dealing with the staff here at this location.
October 3, 2018
Enjoyed our time there. Always great service with great attitudes.
September 23, 2018
The storage unit is clean, extremely safe, and well run. If there was a problem it was resolved with professionalism and courtesy. We moved to Santa Fe area, NM or we would of kept this unit. I loved the convenience of the rolling cart. Stormi was always there with a smile and willing to help.
September 16, 2018
Everyone has been very helpful and patient considering my circumstances. Thank you!!
September 16, 2018
People were always helpful and totally accommodating in every instance. Office staff is over the top friendly and easy to work with.
September 9, 2018
The staff is great and very helpful. The storage facility is easy to access yet secure. Storage units are clean and just what we need. Price is also very reasonable for what you pay for.
August 31, 2018
I stored my classic cars and was never worried about security.
August 19, 2018
Too bad not all companies respect their customers and work with them during times of hardship. Female Managers are the best! Thank you Cubesmart!??
August 10, 2018
Leasing in and out of this storage facility is a breeze. No too much paper work.
August 10, 2018
KiKi and her staff do a terrific job here! If I ever need to use a storage facility in the Flower Mound, Lewisville, Carrollton area - this is the only one I will choose.
July 31, 2018
When I was going through the move in process, Kiki and Kevin took such great care of me, as well when I got there Stormi and Mary helped me find my Cube , because I couldn't remember where I was going. What a great bunch of people that you have here, wouldn't have gone anywhere else. I hope that everyone else looking for storage comes to CubeSmart, was the best decision that I have ever made.
July 15, 2018
Used the unit 4 months before cross country move. Staff friendly and helpful. Property and grounds immaculate. Penske truck 3 hours late on moveout day; Kiki (GM of this facility) personally drove her car to pick up the truck for us. Above and beyond her job description! Great experience with CubeSmart and specifically this location.
July 3, 2018
Nice people, clean & secure location. The price was good too. Very convenient while I looked for a new home. All together it was a great experience.
June 24, 2018
The staff was really great and went above and beyond to assist me and any concerns I had. We purchased a house and thus no longer need a place to store our belongings. Thanks guys!
June 18, 2018
I encountered a water leak with my first Unit that I rented. The Facility Management assisted in locating another Unit that I could move my belongings into to solve the issue. I was satisfied with their efforts to solve the problem ASAP
June 1, 2018
I needed a short term space while moving. The staff was incredibly helpful and not pushy or trying to upsell. Facility was very clean and well kept.
May 22, 2018
Great staff. No problems with this company or employees. I moved to Ft. Worth, Tx.. Just wanted to move my boat closer. I still have two major units in Carrollton with them. I am still a customer and has been for the last 3 yrs.
May 10, 2018
We were extremely happy with Cube Smart from Beginning to End. Our ONLY reason for moving was the proximity to our location . We are needing to access our storage more often and we were 10 -15 min away (depending on traffic). We are now 2 min away. We would recommend them and would definitely use their service again. Walter, Stormie, Keke were professional each time and so pleasant! Great staff! Thanks for the great service!
April 9, 2018
Helpful office staff. Easy access to storage unit. Very clean.
April 8, 2018
Thank you for your timely attention to my concerns. Great customer service.
April 4, 2018
Truly appreciate the staff here- they go above and beyond to really help you out!
March 31, 2018
Helpful efficient staff, clean units in a secure facility . climate control or Non .Would use them again or recommend to anyone . They can fit any size unit needed. Vehicle and RV 's too
March 17, 2018
The crew that waited on me was very nice. The storage unit I chose was just what I needed for short term storage. We are downsizing and had to be careful what we brought.
March 13, 2018
I called on the last minute and made a reservation and within 30 minutes I had a storage space assigned to me and keys with a lock. Very easy to get around this facility and ample space. The staff was impeccable and better than any storage place I have ever used prior. God bless this company and everyone that uses the facility!
February 20, 2018
Very convenient facility, clean, secure with good security. Pricey for size of unit i rented. Would rent with them again.
February 19, 2018
I had the best experience with these two managers! They took such great care of me, and my things. Guided me through all of the rules and guidelines. Wouldn't choose anywhere else to store my items, its a plus when you walk in, and they know your name, and ask me, how I'm doing, if I need a water, you won't find better customer service anywhere else than right here off of Sam Rayburn Tollway & MacArthur Blvd.
February 5, 2018
i wanna thank for providing a very good service and customer care. highly recommended.
January 26, 2018
company good working with customers. facility is professional and clean.
January 5, 2018
My local Cube Smart storage facility is superior in Customer Service and meets all my storage needs. I used to be a Storage Manager for several years for a competitor so I feel I have the authority to be 'judge and jury' regarding this facility. This facility is clean, secure and safe. I once had an issue with my door and it was replaced immediately with wonderful customer support. Every staff member I have encountered has been 'over the top' friendly and helpful. I have absolutely no complaints for the facility---only high recommendations. Great Job and Thanks!
November 30, 2017
The staff were so friendly and very helpful! Feel very secure in our decision to use this storage facility.
November 6, 2017
I really feel that my items at this storage facility are well looked after. May is super helpful when it came to search a storage unit right for me
October 30, 2017
This was such an easy and pleasant experience. May was so kind and personable.
October 6, 2017
Stormi and Walt took great care of me yesterday, from unit lease to moving truck rental. In several instances, they went above and beyond what they had to do to help me get what I needed. I highly recommend both Stormi and Walt - their assistance was invaluable to me!
September 30, 2017
Nice storage facility everyone is very friendly and helpful easy access
September 14, 2017
I reserved a unit online and got a call within an hour, within a couple of hours I had a storage unit all ready for me! Stormi was super nice and helpful, she made sure I got the right pricing and had the unit swept before I started moving stuff in. Super friendly people and a quick and painless process.
August 2, 2017
I live in Hutto, Tx but rent a unit at this location so all my communication is over the phone. Thank you so much Walt for being so nice and patient with me I greatly appreciate it. Also Stormie has also called me throughout the months and has been nothing but patient and kind as well and has the same outstanding customer service skills. It's nice to know that you don't have to be there in person to take care of business because the office staff has your back! Sorry Walt but I think the office staff deserves a "free lunch"! Lol
July 18, 2017
Stormy was very informative and help me to get in a space that worked best for me. She served me with a smile even when she had to stay late in the rain to finish my contract and get me out the door. I really appreciate her and the Manager on duty that day. I am happy with your service
July 3, 2017
As someone who had her possessions stolen from the Public Storage facility in Los Angeles; I highly endorse the safety and security I get from having my stuff at this location.
May 1, 2017
I like it a lot because it's clean, safe and the staff is very nice and friendly!!
March 15, 2017
Great self storage facility! Best rates around. I was disappointed to find out that my storage unit is not actually cube shaped but other than that it is perfect.
March 12, 2017
I Highly recommend this storage facility, clean, convenient and great customer service.
January 14, 2017
Upfront reservation process is very efficient. Clean storage unit and good security. Management is professional and responsive.
January 10, 2017
This facility was clean and easy to get to. Jessica is the manager and she is fantastic! Was able to reserve online and get the paperwork signed without hassle. I would recommend this facility to anyone.
January 2, 2017
We just moved up from a 5 x 10 to a 10 x 10. This facility is always well maintained and the service is excellent. The transition was an easy process.
December 23, 2016
great help, explained contracts and prices out thoroughly and answered all our questions.
November 2, 2016
Very friendly staff-from the associates to manager
August 27, 2016
Great customer service Ms. Voss was super helpful!
August 13, 2016
I recommend this location to anyone, the staff is very efficient and knowledgeable.
July 20, 2016
Thank you for the kind professional service the last few months..
July 1, 2016
every time I walk in the office they now me by name always nice and the storage units are always clean and nice I would tell my friends the best storage facility to rent from is cube smart the staff is awsome
April 11, 2016
I have been a customer since 2013 and have had no complaints of customer service, cleanliness, convenience, and security.. Prices are good and affordable. Love the option of indoor and outdoor. Thank you! MIR
March 30, 2016
This is the most convenient facility I've used and their staff is ALWAYS helpful
November 15, 2015
Very clean and friendly location and so easy to get to. I'm very pleased!
July 16, 2015
Always safe and secure. Easy to get to. Had storage now for a few years.
May 13, 2015
Moving from Florida to Texas and trying to cram a 4 bedroom-house-worth of belongings into a 2 bedroom apartment found us stressed and in need of some extra storage space. We arrived on a Friday afternoon and got lost on the way to the location, but Mr. Dixon and Mr. Stewart were patient and helpful (especially considering we got there at closing time on a Friday!), The property is well maintained and the climate controlled units are well ventilated. I would not hesitate to recommend this location to others.
May 4, 2015
Safe, affordable, great deals, knowledgable staff, and a great location. Thanks for everything!
August 24, 2014
I never had a problem with this facility. They always answer my questions promptly. The facility is clean and secure. The only thing that would be better would be 24 hour access, but I'm sure that's for security reasons.
April 3, 2014
My mom has been usuing the storage facility since before it was owned by cubesmart, once they took over everything was so easy! The employee's were so polite and always are! They are very easy to talk to and I can say I really enjoy seeing them around the facility, they always greet me with a smile and are always willing to answer any of my questions. I ended up getting my own unit about a year ago and have been a happy customer since then! I always recommend people here because they price is great they people are friendly i trust the area and the security! who could ask for more :)
August 1, 2013
I made an online reservation at 11:15 AM for move-in on the same day. When I stopped by at 5PM, the staff was fast and efficient and got my contract done within 30 minutes (*Note: I brought everything I needed, including a lock and insurance information). Both Brandon and Dave were friendly and helpful. They showed me the unit, we put my lock on it, checked my gate code and I left to go get my stuff. The unit and building were very clean and well-lighted. Even though it got dark as I was moving my items into the unit, the building and yard were well-lighted and I never felt unsafe. The location is very easy to reach - right off the access road of highway 121 bypass in Lewisville. Overall, a great experience so far.