May 8, 2020
Friendly and convenient. They have great deals. I'd recommend this storage to everyone
April 21, 2020
I really enjoyed the perfect spot we got. It was a small locker in the upper floor and it was more than enough space with a killer deal online that I could not pass up. I was a little skeptical about how the roofing of the storage unit looked, but once they explained to me that it was meant for the climate control then it made a little more sense to me. Renee was very helpful in getting all the details situated for my unit and took care of all my questions and needs sufficiently. This location is very clean and I love that you can come and go as you please. Highly recommend CubeSmart!
February 13, 2020
The employees are friendly and very helpful. The place is very clean
January 29, 2020
Overall, it's a good place to use for temporary storage and the security is great! One thing that would be an improvement is perhaps sharing advice on how one can stage their stuff in any cube size and avoid some difficulty with the restraints related to the roll door mechanisms. Perhaps, you have a step-by-step or 'how-to' according to what one needs to store. I think I chose the right size needed for my stuff, but, I found it very challenging when it came to staging. Maybe, mattress, desk, table and chairs. Thank you for your consideration regarding payment requirements.
December 26, 2019
I've had a storeroom here since they opened. The management always picks up the phone when you call, or calls you back shortly. We see Rene making sure the hallways are clean and walking the halls to check lighting and doors. It is always a comfortable temperature, and the covered double doors and elevator, as well as the hand carts are a god send. Thank you for keeping it clean and up to date.
September 29, 2019
This is the best storage place around. They are friendly and always available for questions. Love this place!
September 24, 2019
I love the inside storage. Keeps everything clean, climate controlled. Great service at the desk and on the phone.
February 13, 2019
Love indoor and temperature control and that its secure and no one can get in unless you have a code or key
December 23, 2018
The process was really smooth and the staff is amazing
December 16, 2018
I would recommend this storage facility to anyone that is in need. It is very easy to reserve and access. The staff is very friendly and helpful and easy to work with if you need them. It is overall a GREAT place!
December 15, 2018
The price was great and very clean. Can't stress that enough.
November 30, 2018
Great staff and service. Reasonable rates. Will use cubesmart benbrook again. Thanks.
November 5, 2018
Great facility - my only complaint is that cost kept going up. I started out at $150 monthly for a 10x15 - which is a good price. The cost went up at least twice in a year and a half and I am sure would have gone up to $200 on the next increase. To me that is a deterrent for long term storage.
November 3, 2018
No problems until recent increase in monthly rate without prior notification.
November 2, 2018
Awesome place to store your goods. Free use of moving van, climate controlled, and secure! Couldn't ask for more.
October 16, 2018
I was impressed with this facility from the first visit. The staff was very friendly and helpful. The facility was always clean. This experience has set the bar very high for the next facility I need.
September 30, 2018
I felt very secure knowing that my property was safely stored and a nice Clean Indoor facility. And the employees or very helpful and courteous. I am definitely a satisfied customer. And I have recommended this location several times to my friends family and coworkers.
September 29, 2018
I moved into a smaller unit. The staff is always super friendly and helpful. It was a seamless and convenient process! Great facility.
September 23, 2018
Michelle and Renee are always nice and helpful....
September 22, 2018
Very clean, love that it was temperature controlled and easy access to my things. The only drawback for me, was that the price kept increasing every four to six months, since I had to use it for over a year. Otherwise, it was fantastic! Would definitely recommend.
September 22, 2018
Great storage. The management is really good. Keep up the good work.
September 16, 2018
From the beginning, renting at Cubesmart has been such a nice experience- all great: staff, facility and ease of access!
August 1, 2018
I am very satisfied with every part of my CubeSmart experience. Very easy access, always clean, and the customer service is AMAZING.
July 23, 2018
I have used this facility for two years, and have had a very pleasant and good experience. The facility is very nice, clean, and secure. The controlled environment is exactly as it is stated in their material.
June 22, 2018
The managers were always very helpful. The facility was extremely clean. I was able to acquire adjacent additional storage space when I needed it.
June 14, 2018
I liked the music playing in the background, it made me feel at home.
May 25, 2018
This is the cleanest and secure facility I have ever used. Customer service is absolutely outstanding!!
May 25, 2018
Rented two units for several months and the people there are very friendly and accommodating. The facility is very clean and is quite large in a climate controlled environment and very accesible. Highly recommend it.
May 21, 2018
I wish they had more Dolly’s. Other than that I would keep my stuff here again!
May 16, 2018
The folks and the facility were great. Clean, well lit and comfortable climate controlled setup. Very secure. Very pleased and would do business again!
May 2, 2018
Very friendly and accommodating staff, property was secure and clean.
April 30, 2018
Michelle was so helpful during my move.Thank you so much everything was so clean.and I loved renting from you guys and would do it again.thanks so much.
April 23, 2018
No need to go anywhere else for your storage needs !! This place is clean and air-conditioned. They have great customer service and always willing to help you out. I would definitely stay here again.
March 31, 2018
I would highly recommend Cube Smart to anyone looking for clean, climate controlled storage. Multiple keys are provided and you're provided a code for access most of the day. The staff is great and it only took a few minutes to get set up and even less time to check out. The staff was great both times. I would definitely get storage space from here again if needed.
March 26, 2018
I've had my storage with Cube Smart for a few months now, and must say I've been very satisfied. The facility is clean, customer service is great, pricing is affordable, and the location is convenient.
March 20, 2018
Very clean and very nice staff. Renee really helped us when we got moved out! Should we need storage again, we will definitely be back and recommend to friends and family.
September 20, 2017
I love this storage it is close friendly and a great place
August 12, 2017
I love this place. It is clean and temperature controlled so no worries there. The thing that sets CubeSmart apart from other places is definitely the staff. Since purchasing my unit, I've had some difficult times and when I've received a late call, usually from Ms. Michelle, she has always been kind, courteous, and understanding. It makes me feel like she/CubeSmart understands that things happen. I really appreciate how kind she is and because of her nice demeanor, I never mind picking up the phone when that call comes. Thank you, CubeSmart, for taking care of your customers!
July 31, 2017
I started renting with CubeSmart because the current facility I am with has raised their prices astronomically over the past few years. My unit was also broken into TWICE. It was super easy to set up a rental with CubeSmart and the facility is clean, safe, and best of all, secure.
July 29, 2017
I have been trying to set up my online registration to be able to make payments going on 3 weeks now with no success. I live in a different city for my storage unit so getting to the office to pay in person was impossible so my only option I had been to use the online system which became increasingly more and more frustrating and due to the fact that no matter what I did I couldn't get it to register and allow me to pay my balance. On numerous occasions I called the 1-800 800 1717 phone number but never could get through to an operator even after an hour of waiting each time. Finally I decided to go ahead and agree to taking the survey that the machine had asked me if I'd like to do and once I accepted that I wanted to take the survey I was immediately cuss connected to a customer service agent and after 3 weeks of total confusion and not knowing how to register the customer service representative gave me my account number and gave me my new balance which reflected too late fees which were attacked on during the process of me not being able to register in their system because when I initially rented the unit the person that was working the desk entered my email address incorrectly so no matter what I did since I didn't know what the email address was that they had in their system every time I put in my email address it kept saying invalid didn't didn't exist and I became more and more frustrated and now that I was told that my account balance had increased due to an extra 2 late fees bringing the total from $60 all the way up to $85, im even more upset. The worst part about the whole thing is I had to dig and dig in the system talk to an agent and have him provide me with my account number to be able to access the system and it wasn't until then that I noticed that they had entered my email address incorrectly and that was the reason behind me not being able to register and make my payment and intern accruing 2 late fees. I've just completed my first month with CubeSmart and although I am very pleased with buildings cleanliness and the access hours and the facilities in general I am disappointed at how the whole online payment thing worked out for me being that I'm a new customer and I hope that I can be mad at least halfway because I've been ready to make my payment for the last 3 weeks just I wasn't able to do it when the representative from the storage unit called in the middle of the day to try and take a payment because I was tied up with work. Here it is Saturday night I'm sitting in the parking lot at CubeSmart I've been trying to get this whole thing figured out for the last hour and a half I finally figured it out got myself registered after uncovering why I wasn't able to for the past 3 weeks and I'm not able to access my unit I must check with the management tomorrow I was told through the phone line so I guess I'll have to go back home and start over again tomorrow but now they have my correct information in the system. I explained my plates to the customer service representative that I spoke with and asked if he could take off one of the late fees and I was ready to pay the $70 immediately right now on the phone but he advised me that that was not possible that he could not do that the company will not do that and the only chance I had were to come back tomorrow and speak to the store manager directly. I wish the customer service representative would have worked in these seeing that it's just my first month year and I've been confused as to how to get this whole thing registered and paid for while it because I live in a different city than the unit is in but instead I was treated I guess just like everybody else and was referred to speak with the store in the morning or whenever I could so I guess I'll go to my hotel and relax and hope that in the morning getting the storage situation resolved will be a less painful less stressful less overall bad experience then it has been over the last month.
June 13, 2017
It's really nice to know that great customer service is not a lost art after all...Both Dawn and Michelle have been an absolute pleasure to work with! Very pleased with my experience and would highly recommend this location for anyone in need of storage space. Well done!
May 11, 2017
Very Friendly !!! Personel are well info and excellent
May 10, 2017
Satisfied with my storage unit. The location is great.
March 20, 2017
very friendly staff very friendly staff very friendly staff
February 20, 2017
On site manager was helpful in identifying our requirements and finding us the best deal. Facility is clean and new. Feels safe.
September 1, 2016
I have been renting tow adjacent 10X20 units for 4 months, and visit the location 1-2 times a month. Really like the facility and the staff. It is also a great value, all things considered.
July 6, 2016
Quick rental. Clean spaces. Nice staff. Decent temp. We are very happy
June 30, 2016
I have been extremely impressed with price, cleanliness, ease of use-would recommend to anyone.