Reviews of This Facility

Great Self Storage Facility!

Star rating 5 out of 5

May 15, 2019

Excellent place with a friendly, helpful staff. I never had a problem in the year I rented from them.

Great Staff

Star rating 5 out of 5

April 17, 2019

Great Staff and Safe Location. I would recommend this facility to those who may reside in the local area. Always helpful and professional. Always happy to assist.

Excellent storage facility.

Star rating 5 out of 5

December 3, 2018

Easy access, clean units. Office staff very polite, friendly and helpful.

Good options to meet storage needs

Star rating 5 out of 5

November 3, 2018

Good location, easy access.Customer service could be improved.

Great Service

Star rating 5 out of 5

October 5, 2018

Michelle is a great manager. She is eager to help and is very outgoing. It was a pleasure to work with such a professional organization!

Great set up with easy access.

Star rating 5 out of 5

September 13, 2018

Received a great deal for the one month that I needed a storage unit. Great location, great price, and the unit was very easy to access.

Terrific self storage facility!

Star rating 5 out of 5

August 21, 2018

Your staff at the Cary location off of Chatham Street have always been top notch - professional, friendly, service-oriented - simply the best! Michelle has been phenomenal - absolutely one of the best ever!

Clean and curious

Star rating 5 out of 5

August 19, 2018

The staff at the Cary Cubesmart were great to work with, especially when I need to change storage room sizes after my contract had been in force.

Perfect in every way for me!

Star rating 5 out of 5

August 6, 2018

I was overwhelmed to say the least! Michele, in the office and Gavon assisting were a godsend with all the help they provided me!! Very pleased and took so much stress off of me, Very clean! Very secure! I was given their Cube Smart truck to make it easier with all I needed to accomplish for my upcoming move to the beach.... although short term, I would use them again in a heartbeat!!!! Wonderful customer service!

Great customer service.

Star rating 5 out of 5

July 30, 2018

Great customer service Super convenient location easy access 24 hours per day. Michelle was great to work with even if it was only on a few occasions.

Storage Facility in Cary

Star rating 5 out of 5

July 23, 2018

Excellent! The staff really helped my move-in experience so very easy. Very polite and courteous staff yet very professional. Thank you. Madhukar Shah

No problems at all

Star rating 5 out of 5

July 19, 2018

Rented a small unit for over a year. Never any problems with billing, access, or check out. Our reason for using Cubesmart was based on proximity to our home.

Great Storage place!

Star rating 5 out of 5

June 24, 2018

I personally loved Michelle. She’s so easy to talk to and her customer service is unmatched!

Just like home

Star rating 5 out of 5

June 13, 2018

It was a simple process. Access was so easy, with great hours. Almost like just walking out to the garage. This facility is very well run. My unit was at the very back but I always felt safe no matter what time I visited my unit.

They made it so easy and pleasant!

Star rating 5 out of 5

June 11, 2018

We needed a storage space for a short period of time since we were moving and had to go to an apartment in between. When we first went we found the employees friendly and very organized. It was a simple process to rent and even simpler to move out! Our unit was clean and accessible!

Sweet Staff

Star rating 4 out of 5

June 2, 2018

Staff is always friendly and helpful when I need help.

Very friendly office staff

Star rating 5 out of 5

June 1, 2018

The office staff was very friendly and accommodating. Every time I move, I use CubeSmart between apartments and each time I've worked with very nice people. Great prices and specials too.

Great storage option

Star rating 5 out of 5

May 23, 2018

I recently relocated the area and needed a storage space for my extras while searching for a place to live. The prices are very reasonable and the staff is very kind and helpful. I opted for a smaller storage space that was not temperature controlled, but it did the job! My payments were even able to be setup automatically so I did not have to remember to pay every month. Very convenient!

Awesome storage facility!

Star rating 5 out of 5

May 8, 2018

CubeSmart was exactly what we needed for our self storage needs. We had no problem renting a unit and the gate access made us feel very secure with leaving our possessions in a storage unit. All the staff were extremely helpful and courteous. We will definitely use CubeSmart in the future if the need arises and will recommend to all our friends.

Pricing hike

Star rating 4 out of 5

May 3, 2018

Other than the random price hike it was a good experience. Staff are very friendly and eager to solve any issues. Price too high, and then I got a rent increase notice.

always helpful, have been renting units here for many years, never a problem

Star rating 5 out of 5

April 29, 2018

staff is helpful and have always felt welcome at the facility

The service here is awesome the manager, Michelle, is great

Star rating 5 out of 5

April 5, 2018

I have been very happy here. Great staff and service was excellent.

Very good place to store your items.

Star rating 5 out of 5

March 26, 2018

The office staff was very friendly, courteous, helpful and efficient. The storage facility is conveniently located, clean and easy to access.

Fine storage unit

Star rating 4 out of 5

March 5, 2018

No frills here but everything was plenty adequate. The manager Michele was really nice. Only complaint I had was that the light in my unit didn’t work and actually disintegrated when I tried to change it. Luckily I was storing a few lamps so I had a spare bulb I could leave in the unit. Once I moved everything out all I did was call the office and cancel over the phone. Easy peasy. If you vacate by the 4th you don’t have to pay that month.

Great service

Star rating 5 out of 5

January 29, 2018

Michelle was great! So patient with customers and awesome at multitasking.

Above average self storage facility

Star rating 5 out of 5

January 18, 2018

I've been with CubeSmart for a lot longer than anticipated and I can honestly say that they are the friendliest and most efficient facility I've ever delt with. I would highly recommend CubeSmart.


Star rating 4 out of 5

December 12, 2017

Grest all around but have seen some sketchiness. Cars wait to enter and exit without using keypad. Walk in gate not always locked.

Great place to store my cargo trailer

Star rating 5 out of 5

November 25, 2017

Even though this location was new to CubeSmart, I was very pleased with the way all of the employees seemed to go of their way to make me feel at home and take care of all of my needs.

Perfect storage

Star rating 5 out of 5

September 3, 2017

The rates could be a little lower. Overall good value for money

This storage facility is the best in Cary!

Star rating 5 out of 5

July 5, 2017

The initial process was simple. Everyone was very helpful and kind and we were able to move into a bigger unit than we had originally reserved with zero problems. The customer service here is the best around. It is easy to get in and out and I have had no problems! Thanks Michelle, you are the best!

Great customer service

Star rating 5 out of 5

June 22, 2017

Excellent customer service! We've used this facility previously and had the same great experience. If you need a storage unit, this is the place. Highly recommend.

Customer Service is GREAT!!!!!

Star rating 5 out of 5

April 25, 2017

I love this location they have really made a relocation so much easier to handle. I would surely recommend to others.

Friendly staff, free moving truck!

Star rating 5 out of 5

April 13, 2017

The girl who works at the Chatham Street store is just the best. She's got a great disposition and was very helpful. I loved the fact that they give you use of their moving truck for free, too. That was an enormous help!

Website makes it very difficult to log in to pay your bill.

Star rating 4 out of 5

January 18, 2017

I have been trying to log on to my account now for over a half hour. No idea why it does not take my unit number and email and account number. I have entered it at least a dozen times.

Very Pleased!!

Star rating 5 out of 5

December 17, 2016

I came to this location completely clueless about what size unit I needed. Gloria and Aisha were very helpful when it came to picking out the unit. I thank them for providing excellent customer service care. You ladies are awesome!

great facility

Star rating 5 out of 5

November 3, 2016

Excellent management, very clean, superior customer service


Star rating 4 out of 5

October 9, 2016

nobody is perfect but 4/5 is tops for me, regardless of whether I am reviewing employees or products of services. thank you

Good management matters.

Star rating 5 out of 5

September 30, 2016

I wish I had friends as fun as Gloria and Aisha. They were both super helpful in getting me squared away with everything that I needed and were more than accommodating of my tight timeline and logistical difficulties. I should only need the use of your storage facilities for a few months but I'm considering keeping a few items in one long-term just to have an excuse to come back and hang out with them.

Great customer service!

Star rating 5 out of 5

September 28, 2016

Office staff is friendly and facility is clean! I recommend it.

Excellent self-storage facility

Star rating 5 out of 5

September 9, 2016

Excellent self-storage facility. 100% satisfied. Clean and convenient, very friendly staff.

Great self storage facility

Star rating 4 out of 5

August 15, 2016

I like the way staff customer service and every time when I go over to my storage. Staff does know you and always says hi. Which I never see at any other locations. Prompt handling paper work, its kind of like in and out.

super nice attendants. price is best of all local competitors

Star rating 5 out of 5

June 28, 2016

the Cary location is pretty cozy for a storage site. It's also never crowded.

Awesome customer service!

Star rating 5 out of 5

June 19, 2016

When we went in to register, the manager Gloria, was so helpful and pleasant. It was obvious she was knowledgeable and cared about the facility. Clean and wonderful space!

They care

Star rating 4 out of 5

June 6, 2016

I had a somewhat bumpy start with them, but it ended up being ok. It is clear that the employees care about the company's good name and about their jobs as well as customers. I haven't retrieved my car yet, it should be in storage with them for 4 months, but I believe it will be fine. It is not easy to find the facility. It is located in a beautiful residential area, not very far from the airport.

Great customer service, great value

Star rating 5 out of 5

November 22, 2015

I had a pleasant experience with Ken. He was helpful and very informative. I am appreciative of the service and value of the storage.


Star rating 5 out of 5

August 13, 2015

The customer service is great! The location is good as well. Easy in and out. Not located on a busy road. Units are all easy access pull to for easy unloading or loading.

Great Customer Service

Star rating 5 out of 5

June 19, 2015

I have never used CubeSmart and found them simply by doing an online search for a reasonable storage option near our new apartment. The price for the small storage locker was awesome! The customer service received from Gloria was incredible! I love someone who understands what customer service is all about and Gloria is that person! She was friendly and helpful. She walked me through everything I needed to know about my lease and how to access my storage locker and even made sure I found my way by leading me to my storage locker and making sure I was comfortable with everything before going back to the office. With service like this, I will be telling everyone I know about CubeSmart!!

Great self storage facility!

Star rating 5 out of 5

April 15, 2015

This is the best storage facility that I've seen! The Cary location is great. The store manager is very polite and personable. Gloria has been so helpful through my move. Moving has always been stressful so it has been a welcomed change from my past experiences. Thanks Cary CubeSmart!

Great Storage Unit

Star rating 5 out of 5

April 8, 2015

This was the first time that I have rented a storage facility and they made the entire process extremely easy. The staff were really friendly and answered all of my questions and were very knowledgeable. They offered to show me the unit first, it was really clean and easy to get to. I am very happy with my experience here.

Great self storage facility

Star rating 5 out of 5

November 30, 2014

Excellent facility! I'm happy that I went with Cube Smart over another storage facility.

Two units for 6 years

Star rating 5 out of 5

October 23, 2014

Stored most of our household items here for 6 years. One climated-controlled unit, one regular unit. Items were in good condition at move-out, no evidence of mold, mice, no problems, everything nice and clean. Office staff have always been first class - friendly, kind and fair. A lucky pick for us.

Good storage facility

Star rating 4 out of 5

January 3, 2014

Storage is pretty good for most of the space you get. The downside is that you have limited time access to you storage unit. It would be good if you had 24hrs a day to your storage unit. Especially if you have a motorcycle in storage and you have to return it back to the storage by 10pm or you will be locked out until 6:30 am the next day.

Overall good facility

Star rating 5 out of 5

December 11, 2013

Prices changes unexpectedly but since it wasn't a huge difference we kept the unit.

Great Storage

Star rating 5 out of 5

October 23, 2013

My first experience with a storage company. Site manager extremely helpful and courteous. Units are clean and well maintained. Highly recommended.


Star rating 5 out of 5

September 5, 2013

Ive used this company before and was very satisfied. The only recommendation i have is to have a weekly clean of outside buildings.IE: bathroom building. Sweep away cobwebs. Other than that they are great.

Very Good Friendly Storage Facility

Star rating 5 out of 5

August 1, 2013

I find this storage facility staffed with an outstanding staff, always there to help, very courteous, friendly, neat, professional folks, and focus on customers needs. Thanks Mr. Ivey.